FAQs

How do I open S&CC account after getting my new HDB flat?

All new HDB flat owners will have their Service & Conservancy Charges (S&CC) account automatically set up by the HDB when they collect their home keys.

How much is my monthly S&CC charges?

To find out more on Services & Conservancy Charges, please click here.

When is the S&CC payment due and payable?

S&CC is due on the 1st of every month and payable within the month. In line with sustainability, the Town Council does not send monthly bills to the residential units. For payment matters, you may visit NSTC offices, send an email to feedback@nstc.org.sg, or call us at 6758 0129.

What are the modes of payment?

Residents can pay their S&CC via the following ways:

• Cash, NETS, or Credit Card payment at NSTC offices
• AXS or S.A.M Machine
• Internet Banking
• Inter-bank GIRO
• PayNow
• Cheque or Money Order (Payable to “Nee Soon Town Council”)

For more info, residents may refer to our S&CC page for the details.

How can I apply for GIRO/Recurring Credit Card Scheme (RCCS) payments?

• The application forms can be obtained at any of the NSTC offices here
• GIRO Application form can also be downloaded here
• RCCS Application form can also be downloaded here
• Click here for list of participating banks

How much and when are the S&CC rebates disbursed?

Each year, the government announces the S&CC rebates for the eligible HDB households during the Committee of Supply Debate (Budget Debate). The quantum of rebates is determined by the Ministry of National Development (MND) based on HDB room types. Eligible HDB households may receive S&CC rebates over four months in January, April, July, and October. Click here to find out if you are eligible for the S&CC rebates, and how much rebates your household will receive for the year.

Why are the penalty/legal fees incurred?

To ensure the continuous upkeep and maintenance of your residential estates, the Town Council engages multiple contractors to provide essential services such as building maintenance, sanitation, horticulture, pest control, conservancy, and lift operations. Penalty fees are enforced to deter late payments, safeguarding the timely execution of these crucial maintenance and upgrading works. These charges serve to avoid any negative impacts on cash flow, and ensuring timely payment of S&CC will assist the Town Council in guaranteeing that our contractors receive payment according to their contractual agreements.

What are the penalty fees imposed?

Service and conservancy charges are due on the 1st of each month without demand. If payment is late for the current month, the penalty charge will apply from the following month onwards until full payment is received. Kindly refer to the S&CC page for more info.

Penalty for late payment are as follows:

• 1-room – $1.00
• 2-room – $2.00
• 3-room – $3.00
• 4-room – $4.00
• 5-room – $5.00
• Executive – $6.00

I have arrears and I am unable to pay my S&CC. Can I apply for an instalment plan?

For residents with financial difficulty and would like to request for an instalment plan payment, please send an email to feedback@nstc.org.sg to arrange an appointment with us. Do note that instalment plan payment is on a case-by-case basis, and is subject to TC’s approval.

Can my penalty/legal fees be waived off?

Unfortunately, we do not waive off legal fees. However, requests for waiver of penalty is on a case-by-case basis, and is subject to the Town Council’s approval.

How can I sign up for the SMS Notification Service?

Residents can save trees and stand to win lucky draw prizes by signing up for the SMS Notification Service here.

What information will I receive after signing up for the SMS Notification Service?

Residents will be notified of their outstanding S&CC amount (if any) for the month, via SMS notification(s).

Will I still receive S&CC reminder letters if I have signed up for the SMS Notification Service?

Residents will not receive hard copies of reminder letters for their S&CC after signing up for the SMS Notification Service.

Am I able to register with more than one mobile phone number?

No, each resident can only sign up with one registered mobile phone number.

Do I have to pay for the removal of bulky item(s)?

The Bulky Item Removal Service is a complimentary service offered to HDB residents living within Nee Soon GRC. This service only applies to the first three (3) bulky items to be disposed per household per month. Residents may book an appointment for free bulky item removal service in the following month if they have more than three (3) bulky items to be disposed. Please refer to this page for more details.

How do I request for the Bulky Item Removal Service?

Residents may book an online appointment with us via this page to arrange for free bulky item removal service.

I am a private home resident residing in Nee Soon GRC. Can I request for free Bulky Item Removal Service?

The Bulky Item Removal Service is a complimentary service offered to HDB residents. Only owners of HDB residential flats in Nee Soon GRC can make use of this service.

I am a commercial unit owner/tenant. Can I request for the Bulky Item Removal Service?

The Bulky Item Removal Service is a complimentary service offered to HDB residents. Only owners of HDB residential flats in Nee Soon GRC can make use of this service.

Can I get my property agent to request for the Bulky Item Removal Service?

Only owners of HDB residential flats in Nee Soon GRC can request for Bulky Item Removal Service.

What are the opening hours of NSTC?

NSTC offices’ opening hours are as follows:

Payment/ Collection/ General Enquiries
Mondays to Fridays: 8am to 4.30pm
Saturdays: 8am to 12.30pm

Maintenance
Mondays to Fridays: 8am to 5pm
Saturdays: 8am to 1pm

All our offices (Main Office, Nee Soon South Branch Office & Nee Soon Central Branch Office) are opened during lunch hours, except for Nee Soon Link Collection Centre, which is located at Blk 411 Yishun Ring Rd, is closed during lunch hour from 12pm to 1pm (during weekdays) and on Saturdays. All offices will be closed on Sundays and Public Holidays.

I am a private home resident residing in Nee Soon GRC. Can I book the facilities (i.e. Void Decks/Multi-Purpose Halls/BBQ Pits)?

Only owners of HDB residential flats in Nee Soon GRC are allowed to book the facilities.

How can I book the facilities (i.e. Void Decks/Multi-Purpose Halls/BBQ Pits)?

Residents can use the ‘Book Facilities’ feature on the OneService app to search, book, and enquire about our shared spaces such as the multi-purpose halls and outdoor playfields to host their community interest groups. The Municipal Services Office (MSO) will progressively add more community and sports facilities from government agencies, Town Councils, and other organisations that residents can book and pay for online.

How do I renew or apply for season parking?

This is under the purview of the Housing Development Board (HDB). Please click here to apply or visit their main website for more details.

When is the next Lift Upgrading Programme (LUP)?

This is under the purview of the Housing Development Board (HDB). Please visit HDB | Lift Upgrading Programme (LUP) for more information.

When is the next Home Improvement Project (HIP)?

This is under the purview of the Housing Development Board (HDB). Please visit HDB | Home Improvement Programme (HIP) for more information.